Terms + Conditions

We look forward to welcoming you. 

When you make your booking you are entering into an agreement with us. Please read our terms and conditions of booking below.

Arrival and Departure

Check-in is from 3.00pm to 8.00pm (15:00 to 20:00) on the day of arrival. Check-in times outside of those specified must be confirmed with us prior to arrival.

We ask that you please vacate The Cottage by 11.00am (11:00) on the morning of departure.

Reservations

Please note the cancellation policy before committing to a reservation.

Full payment is required to confirm your booking. 

Cancellation by the Guest

We are a small business, so cancellations can have a big impact on us, especially if we have turned away other potential guests. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible.

Please see Cancellation Policy.

Guests failing to arrive, without notification will also not receive a refund.

We take all Bookings in good faith and as we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made at The Cottage forms a legally binding contract. 

Cancellation by Us

Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish us to, we will attempt to book you into another local bed and breakfast of a similar standard. Should this bed and breakfast be more expensive than The Cottage, we will pay the difference for the first night of your stay. Our liability will not extend beyond these conditions.

Car Parking

A car park is available for guests’ use at the front of The Cottage. Cars parked here are at the owners’ risk.

Damage and Breakages

Please take care of The Cottage, the surrounding gardens and paddocks. It is our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.

Data

Some of the data gathered during the course of a booking may be held on a computer. We would like to hold this data after your visit to be able to inform you of future offers. If you would prefer us not to hold this information please let us know. Please see our Privacy Policy for further information.

Keys

You have access to The Cottage 24 hours a day throughout your stay using a set of keys given to you when you arrive. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at £20 per key.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves. 

Lost Property

We are happy to return items that have been left following departure. However, there will be a minimum charge of £10.00 to cover postage and packaging.

Missing Items

We reserve the right to charge for missing items.

Pets

Pets are not permitted in The Cottage. Well behaved assistance dogs are welcome.

Prices

We reserve the right to change our prices at any time. This does not affect bookings already made.

Smoking

Smoking is NOT permitted within any part of The Cottage or on Lupton House grounds. Please note that offending guests may be asked to leave immediately and may be liable for professional cleaning of any rooms.

Termination Policy

We reserve the right, at our discretion, to terminate, without notice, an individuals’ stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non-compliance of our non-smoking policy may constitute termination). In such circumstances, no refunds will be made.

Wi-Fi Access

By using our Wi-Fi Service you automatically agree to the terms and conditions of use in force at the time. 

We reserve the right to amend these terms and conditions at any time.

If any provision of this agreement is found to be unenforceable by a court of competent jurisdiction, the other provisions shall nevertheless remain in full force and effect.

This agreement is governed by the laws of England and the parties hereto submit to the non-exclusive jurisdiction of the English courts.